Returns & Exchanges
At GravaStar UK, we want you to be fully satisfied with your futuristic audio gear; if you are not completely happy, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your GravaStar product in its original packaging, including all cables, manuals, and accessories to ensure a smooth inspection process.
Ship the Item
Affix the provided shipping label or send the package via a tracked service to our UK processing center, keeping your tracking number for reference.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or dispatch your exchange unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing