Frequently Asked Questions
Everything you need to know about your GravaStar gear.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days. Express options are available at checkout for next-day delivery on orders placed before 1 PM GMT.
What is the warranty period for GravaStar products?
All our speakers and earbuds come with a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Can I return my product if I am not satisfied?
Yes, we offer a 30-day return policy. Products must be returned in their original packaging and in like-new condition to qualify for a full refund.
Are GravaStar speakers compatible with all Bluetooth devices?
Our speakers use Bluetooth 5.0 technology and are compatible with all major smartphones, tablets, laptops, and gaming consoles that support Bluetooth audio.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay, as well as Klarna for flexible financing options.
How do I update the firmware on my device?
Firmware updates can be performed via the GravaStar app. Ensure your device is fully charged and connected to your smartphone to start the update process.